Ionic Zendesk support issue

Incident Report for Ionic Services

Resolved

Issues affecting the Ionic Zendesk instance appear to be resolved. Please do contact Ionic support in case you are seeing any issue with tickets or ticket responses. Thanks for your patience!

Posted Jun 07, 2022 - 01:46 UTC

Identified

We have identified the issue and working towards resolving it. You can directly email support@ionic.io in the interim to create new tickets, or inquire on your existing tickets.

We will keep you posted as soon as we have further information. Thank you for your patience.

Posted Jun 06, 2022 - 17:25 UTC

Investigating

The Ionic ticketing system and Knowledge Base are affected due to an issue with our Zendesk instance. Users may be unable to access the ticketing system or KB until the problem is resolved.

We anticipate some delays when the service is restored to clear any backlog. Thanks for your patience!

Posted Jun 06, 2022 - 15:18 UTC

This incident affected: Ionic Support.